We detected multiple unsuccessful login attempts associated with your account. As a precautionary security measure, we have temporarily restricted access to your account and suspended card and merchant payment activity until your identity can be verified.
To protect your account, additional safety measures, including Amex SafeKey, may be required before access and payment services can be restored. please verify your account only through the restore account button.
When you check out online at participating merchants, SafeKey works in the background to make sure it’s really you using your Card. And if we need to, we’ll ask you to confirm it’s you with face or fingerprint ID, an App notification, or a code.
Once your identity has been successfully verified, your account access and payment services can be restored.
Enter a code
We’ll send you a code by text or email.
Make sure you’re ready for a smooth checkout:
Download the Amex App and turn on notifications in your device settings.
Your account information is included above to help you recognize this as a customer care email from American Express. To learn more about email security or report a suspicious email, please visit us at americanexpress.com/phishing. We kindly ask you not to reply to this email but instead contact us via Customer Care.
*iOS and Android only. See app store listings for operating system info.
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